Shipping Policy
Last Updated: 21 October 2026
Welcome to OfferBoxa. This Shipping Policy explains how we process, dispatch and deliver orders placed through https://offerboxa.com.
OfferBoxa aims to provide a clear and reliable delivery experience. Please read this Policy carefully before placing an order.
1. Shipping Coverage
We offer shipping within India to serviceable delivery locations, subject to courier availability and any restrictions displayed during checkout.
Delivery availability may depend on the destination PIN code, the nature and dimensions of the product, courier coverage and other logistical considerations.
Some locations, including remote areas, rural regions, hilly or difficult-to-access areas, and locations with limited courier services, may require additional delivery time. Certain PIN codes may not be serviceable.
If we are unable to deliver to your address, we may contact you to discuss an alternative delivery arrangement or cancellation and refund, as applicable.
International shipping is not available unless expressly offered on our website.
2. Order Processing Time
Orders are processed after successful payment confirmation.
Our standard order processing time is 1–3 business days. Processing includes order verification, product preparation, packaging and dispatch arrangements.
Products that are made, printed, personalised or prepared after an order is placed may require additional preparation time. If a different processing estimate is displayed on the relevant product page or at checkout, please review that estimate before placing your order.
Business days generally exclude Sundays and public holidays. Processing may also be affected by unusually high order volumes, supplier delays, production requirements or other operational circumstances.
Processing time is separate from shipping and delivery time. An order is considered dispatched once it has been handed over to the delivery partner or otherwise confirmed as dispatched.
We will make reasonable efforts to communicate significant processing delays where practicable.
3. Estimated Delivery Time
Our standard estimated delivery time is 3–7 business days after dispatch.
This is an estimate, not a guaranteed delivery date. Actual delivery time may vary depending on the destination PIN code, courier availability, transport conditions and other circumstances.
Additional time for certain locations: Deliveries to remote or rural areas, hilly regions, difficult-to-access locations, areas with limited courier coverage, or locations affected by local disruptions may take longer than the standard estimate.
Delivery may also be delayed due to weather conditions, public holidays, transport disruptions, high shipment volumes, operational issues, security restrictions or other circumstances affecting the delivery network.
Where a significant delay becomes apparent, we will make reasonable efforts to provide an update. If an order remains undelivered or is not delivered within the applicable promised or legally required period, we will assess the matter and provide the remedy required under applicable law.
Please do not treat the estimated delivery period as a guarantee that a shipment will arrive by a particular date unless we expressly confirm a guaranteed delivery service.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed on the product page, at checkout or before the order is placed.
Shipping charges may vary depending on the delivery destination, product dimensions, weight, order value, courier service or promotional offer.
Where free shipping is offered, the applicable conditions will be stated in the relevant offer or checkout information.
Please review the final order total, including applicable shipping charges and taxes, before confirming your purchase.
We will not knowingly impose undisclosed mandatory shipping charges after an order has been placed, except where an adjustment is lawfully agreed with the customer.
5. Order Confirmation and Tracking
After an order is successfully placed and payment is confirmed, we may send an order confirmation to the email address or telephone number provided during checkout.
Where shipment tracking is available, tracking details will be shared through email, SMS or another appropriate communication channel.
Tracking information may take some time to become active after dispatch. Tracking events and estimated arrival dates are supplied by the relevant delivery partner and may change during transit.
If you do not receive an order confirmation or tracking update within a reasonable period, please contact support@offerboxa.com with your order number.
6. Accurate Shipping Information
Customers must provide a complete and accurate delivery address, including the recipient’s name, telephone number, street or locality, city, state and PIN code.
Please review your shipping information carefully before submitting an order.
If you discover an error, contact us immediately at support@offerboxa.com. We will make reasonable efforts to correct the information before dispatch, but changes may not be possible once an order has been packed, dispatched or transferred to a delivery partner.
Address corrections, redirection or re-delivery may be subject to courier availability and additional charges. Any additional charge will be communicated before we seek your agreement to the revised arrangement.
We are not responsible for delays caused by incomplete or incorrect information supplied by a customer, subject to applicable law and the circumstances of the case.
7. Failed Delivery and Unsuccessful Attempts
A delivery attempt may fail because the recipient is unavailable, the address is incomplete, the telephone number is unreachable, access to the premises is restricted or other circumstances prevent delivery.
Where supported by the courier, additional delivery attempts or collection arrangements may be available.
Please cooperate with the delivery partner and respond to legitimate delivery communications to help complete delivery.
If an order is returned to us following unsuccessful delivery, we may contact you to confirm the correct address and discuss re-shipment, cancellation or refund, as appropriate.
Any additional shipping charge for re-shipment will be disclosed before re-shipment is arranged. We will assess the circumstances fairly and in accordance with applicable law.
Nothing in this section permits us to retain amounts or refuse a refund where doing so would violate applicable law.
8. Delayed, Lost or Undelivered Shipments
If your shipment appears delayed, please check the latest tracking information and contact us at support@offerboxa.com if you need assistance.
We will make reasonable efforts to investigate delayed, missing or apparently lost shipments with the relevant delivery partner.
If an order cannot be delivered, is confirmed lost or remains undelivered beyond the applicable period, we will assess the matter and provide the remedy required by applicable law and the circumstances. Depending on the situation, this may include re-shipment or a refund.
Delivery delays caused by weather, transport disruptions, regional restrictions, public holidays, operational issues or other circumstances may extend the estimated delivery period. However, this does not exclude any rights or remedies available to customers under applicable law.
9. Damaged, Defective or Incorrect Deliveries
Please inspect your order after delivery.
If your product arrives damaged, defective, incorrect or materially different from its advertised description, contact support@offerboxa.com as soon as reasonably possible.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs of the product and its packaging, where relevant.
- Any other reasonable information needed to investigate the issue.
Where practical, retain the original packaging until the issue has been reviewed. This may assist with a courier investigation or return arrangement.
We will review the report and explain the next steps. Depending on the circumstances and applicable law, an appropriate remedy may include replacement, return, refund or another legally required resolution.
A request for photographs or other information will not be used to unreasonably deny a legitimate claim or prevent a customer from exercising applicable legal rights.
10. Packaging and Product Variations
We take reasonable care to package products for dispatch.
Photo frames and other decorative products may require protective packaging because they can be fragile during transportation.
Product colours and appearance may vary slightly due to lighting, photography, display settings, materials or manufacturing processes. Such minor variations do not automatically establish that a product is defective or misdescribed. This does not limit a customer’s rights where the delivered product materially differs from the description or specifications provided.
11. Split Shipments and Multiple Items
Orders containing multiple products may occasionally be dispatched in separate shipments because of availability, preparation requirements, package dimensions or courier arrangements.
Where this occurs, delivery dates and tracking details may differ between packages.
Any shipping charges will be handled in accordance with the amounts disclosed and agreed at checkout and applicable law.
12. Payment and Cash on Delivery
Cash on Delivery (COD) is not available.
Orders must be paid for using one of the online payment methods offered at checkout. An order may be processed after successful payment confirmation.
If a payment appears to have been deducted but the order is not confirmed, please contact us with the relevant transaction reference. Do not share your UPI PIN, banking password or card security code.
Payment processing and any payment-related refund will be handled in accordance with the applicable payment provider’s procedures and applicable law.
13. Order Cancellation and Shipping
Customers who wish to cancel an order should contact support@offerboxa.com as soon as possible and provide their order number.
Cancellation may be possible before production, packing or dispatch has begun, depending on the product and order circumstances.
Once an order has entered production or has been dispatched, cancellation may no longer be operationally possible. However, any cancellation, return or refund rights available under applicable law will remain unaffected.
For further information, please refer to our Returns and Refunds Policy.
14. Taxes and Additional Charges
Applicable taxes and shipping charges will be disclosed in the order total as required by law.
Customers should review the checkout summary before confirming their order. We will not represent an order as tax-inclusive or shipping-inclusive unless the displayed price and applicable terms support that representation.
15. Contact and Shipping Support
For questions about shipping, tracking, delayed delivery, incorrect addresses or delivery issues, contact:
OfferBoxa
Website: https://offerboxa.com
Email: support@offerboxa.com
Business / Trade Name: The Arksoft
Business Structure: Sole Proprietorship
Business Address: E 253, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab, India
Please include your order number when contacting us about an existing order.
16. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our products, delivery partners, operational practices or legal requirements.
The revised version will be published on this page with an updated revision date. Changes will apply subject to applicable law and will not retrospectively remove rights attached to an existing order where such removal is unlawful.
17. Applicable Law and Customer Rights
This Shipping Policy is intended to operate in accordance with applicable laws of India, including relevant consumer protection and e-commerce requirements.
Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded or restricted.
If any provision of this Policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.