Privacy Policy

Last updated: 21 October 2026

1. Introduction

Welcome to OfferBoxa (“OfferBoxa”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use https://offerboxa.com, create an account, place an order, contact us or otherwise interact with our services.

OfferBoxa operates an online store offering products for purchase through its website.

Business details

Website: https://offerboxa.com
Business / legal name: Gurmeet Singh
Business address: E 253, Phase 8B, Industrial Area, Sector 74,Sahibzada Ajit Singh Nagar, Punjab
Privacy and customer support email: support@offerboxa.com
Grievance contact: +919832777771

By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is legally required, we will seek that consent separately and will not treat mere website use as a substitute for consent.

If you do not agree with the practices described in this Policy, please discontinue use of the website. This does not affect any rights you have under applicable law.

2. Scope of This Policy

This Policy applies to personal information processed in connection with:

Browsing and using our website.
Creating and managing customer accounts.
Placing, paying for, fulfilling, tracking, cancelling or returning orders.
Contacting us through forms, email or other published communication channels.
Participating in promotions, offers or referral programmes.
Receiving marketing communications where permitted.
Website analytics, security, fraud prevention and advertising technologies where enabled.

This Policy should be read together with our Terms and Conditions, Shipping Policy and Returns and Refunds Policy.

3. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

3.1 Information You Provide

This may include:

Name and contact details, including email address and telephone number.
Billing and shipping addresses.
Account credentials and account-related information.
Order history, purchased products, quantities and transaction references.
Information submitted through contact forms, complaints, return requests or customer support communications.
Product personalisation details or instructions you choose to provide.
Information you voluntarily provide when participating in promotions or referral programmes.

Please do not submit passwords, payment card security codes, government identification documents or other highly sensitive information through general contact forms unless specifically requested through a legitimate and secure process.

3.2 Payment Information

Payments may be processed by third-party payment gateways, banks, UPI providers or other payment service providers.

Depending on the payment method, those providers may collect and process payment credentials, transaction identifiers and related information under their own privacy terms.

We do not intend to store complete payment card numbers, card security codes, UPI PINs or banking passwords on our website. We may receive payment status, transaction references, payment method details and other information necessary to reconcile orders and handle refunds.

The precise information processed depends on the payment method and provider used.

3.3 Automatically Collected Information

When you access our website, certain technical information may be collected by our hosting provider, website software, security systems or enabled analytics tools. This may include:

IP address and approximate location derived from it.
Browser type, operating system and device information.
Pages visited, referring pages, timestamps and interactions.
Error logs, security events and request information.
Cookie identifiers and similar technical identifiers where used.

We use such information for website operation, security, troubleshooting, performance measurement and other disclosed purposes.

3.4 Information from Third Parties

We may receive information relating to your transactions from payment processors, banks, delivery partners, fraud-prevention services, analytics providers and other service providers involved in operating our store.

For example, a delivery partner may provide shipment tracking events or delivery confirmation. A payment provider may provide confirmation that a payment succeeded or failed.

We do not represent that we receive every category of information listed above in every transaction.

4. How We Use Personal Information

Subject to applicable law and any consent required, we may use personal information to:

Create and manage customer accounts.
Process orders, payments, invoices, shipping and deliveries.
Communicate order confirmations, dispatch notices, delivery updates, cancellations and refunds.
Respond to enquiries, complaints and customer support requests.
Verify transactions and investigate suspected fraud, abuse or unauthorised activity.
Maintain website security, reliability and functionality.
Maintain business, accounting, tax and transaction records.
Administer promotions, referral programmes and discounts.
Measure website performance and improve our products and services.
Conduct analytics and advertising measurement where the relevant tools are enabled and legally permitted.
Send marketing communications where permitted by law and, where required, with your consent.
Comply with applicable legal obligations and respond to lawful requests.
Establish, exercise or defend legal claims.
Protect the rights, property, safety and legitimate interests of our business, customers and service providers.

We will not use personal information for purposes that are incompatible with applicable law or with the disclosures and consents governing the relevant processing.

5. Legal Basis and Consent

We process personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, and applicable rules and commencement provisions, to the extent in force and applicable.

Depending on the circumstances and applicable law, processing may be necessary to fulfil an order or provide a service requested by you, comply with a legal obligation, address a lawful request, protect against fraud or security threats, or pursue another legally permitted purpose.

Where consent is required, we will request it in an appropriate manner. You may withdraw consent through the designated mechanism or by contacting us, subject to applicable law.

Withdrawal of consent does not invalidate processing lawfully carried out before withdrawal. It may affect our ability to provide services that depend on the relevant information.

We will not condition a purchase on consent to optional marketing where such consent is not necessary for fulfilling the purchase and applicable law prohibits doing so.

6. Customer Accounts and Password Security

If you create an account, you are responsible for keeping your login credentials confidential and for using a strong, unique password.

You must not share your password or permit unauthorised access to your account. Notify us promptly if you suspect unauthorised access or suspicious account activity.

We may take reasonable steps to verify account ownership before providing access to account information, changing account details or responding to requests involving personal data.

We may restrict, suspend or terminate account access where reasonably necessary for security, fraud prevention, legal compliance or enforcement of our published terms, subject to applicable law.

Deleting an account does not necessarily require immediate deletion of every transaction record associated with it. We may retain information where legally required or otherwise lawfully necessary.

7. Cookies and Similar Technologies

Our website may use cookies, browser storage, pixels, tags and similar technologies.

These technologies may be used for the following purposes:

Essential functions: shopping cart operation, checkout, account authentication, security and session management.
Preferences: remembering settings and improving usability.
Analytics: understanding traffic, page performance and visitor interactions, where analytics tools are enabled.
Advertising: measuring advertising performance, limiting repeated advertisements, supporting advertising delivery and, where enabled and permitted, personalised advertising.

Some cookies are necessary for the website to function properly. Blocking all cookies may prevent certain features, including login, cart or checkout, from working correctly.

Where required by law, non-essential cookies and tracking technologies will be activated only after the required consent has been obtained. You may be able to manage preferences through a consent interface, your browser settings or the relevant third-party provider’s controls.

Browser-based blocking does not necessarily withdraw consent already provided through a separate consent mechanism. Use the available preference controls where applicable.

8. Analytics and Advertising Services

We may use third-party analytics or advertising services, such as Google Analytics, Google Ads, Google AdSense or other platforms, if they are installed and enabled on our website.

These services may process information such as browser identifiers, IP addresses, page URLs, referral information, website interactions, advertising events and cookie identifiers, subject to the relevant service configuration and provider policies.

We may use such information to measure traffic, evaluate advertising campaigns, understand conversions, prevent advertising abuse and improve marketing performance.

If Google advertising services are used, Google and its partners may use cookies or similar technologies to serve or measure advertisements based on a user’s prior visits to this website or other websites, depending on the service and applicable settings.

You can review Google’s information about advertising and privacy at:

https://policies.google.com/technologies/ads

You can manage certain Google advertising personalisation settings at:

https://myadcenter.google.com/

The availability and effect of these controls depend on the service and your settings.

We do not sell personal information to advertisers in exchange for payment. However, the transmission of information to analytics, advertising or measurement providers may constitute data sharing or processing under applicable laws. We will configure and disclose these activities as required by law and the relevant platform policies.

We do not knowingly send complete payment card information, passwords or other prohibited sensitive information to advertising platforms through tracking tags. Customer data used for advertising or audience matching, if any, will be handled in accordance with the applicable provider policies and legal requirements.

9. When We Share Personal Information

We may disclose relevant information to the following categories of recipients, as reasonably necessary and subject to applicable law:

9.1 Service Providers

Hosting providers, website maintenance providers, email delivery services, security providers, form services and technical support providers may process information to help operate the website.

9.2 Payment Providers and Financial Institutions

Payment gateways, banks, UPI providers and related service providers may process transaction information to authorise payments, detect fraud, reconcile transactions and process refunds.

9.3 Delivery and Fulfilment Partners

Courier companies, logistics providers and fulfilment partners may receive the recipient’s name, telephone number, shipping address, order details and other information reasonably necessary to deliver an order or handle a shipment issue.

9.4 Analytics and Advertising Providers

Where enabled and legally permitted, analytics, advertising and measurement providers may receive technical identifiers, website interaction data and relevant conversion information.

9.5 Professional Advisers and Business Partners

Accountants, auditors, legal advisers, insurers and other professional advisers may receive information where necessary for legitimate business, accounting, compliance or legal purposes.

9.6 Government Authorities and Legal Requests

We may disclose information where required by applicable law, a valid legal process, a competent authority or a lawful request, or where reasonably necessary to protect rights, safety or property.

9.7 Business Transfers

If our business or some of its assets are reorganised, transferred, merged or sold, relevant information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate safeguards.

We do not authorise service providers to use personal information for purposes unrelated to the services they provide to us unless permitted by law or separately authorised.

10. Third-Party Websites and Services

Our website may contain links to payment providers, delivery tracking services, social networks or other third-party websites.

Those websites and services operate under their own terms and privacy practices. We do not control their independent processing of information.

Before submitting personal information to a third party, you should review its privacy notice and terms. Our Privacy Policy does not govern information that a third party independently collects or processes under its own responsibilities.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, destruction and misuse.

Depending on the processing involved, safeguards may include HTTPS encryption, access restrictions, software updates, authentication controls, backups, security monitoring and limiting access to authorised personnel or service providers.

No website, network, storage system or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You are responsible for protecting your devices, email account and account credentials. If you believe your account or information has been compromised, contact us promptly.

Where required by applicable law, we will take the necessary steps to address personal data breaches and notify affected individuals or authorities within the applicable requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information and the reason it was collected. For example:

Order, invoice, payment and tax records may need to be retained for applicable statutory and accounting periods.
Customer support correspondence may be retained while a matter is being handled and for a reasonable period afterward.
Account information may be retained while the account remains active and for a reasonable period following closure, subject to legal obligations.
Security and technical logs may be retained for a limited period appropriate to security, troubleshooting and investigation.
Consent and preference records may be retained as needed to demonstrate compliance.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to legal retention obligations, technical limitations and legitimate preservation requirements.

13. Your Privacy Rights and Choices

Subject to applicable law, you may have rights to:

Request information about personal information we process about you.
Request correction of inaccurate or incomplete information.
Request erasure of personal information where legally applicable and where continued retention is not required or permitted.
Withdraw consent where processing relies on consent.
Raise a grievance concerning the handling of your personal information.
Exercise other rights available under applicable law.

To submit a request, email support@offerboxa.com with the subject line Privacy Request. Describe your request and provide enough information for us to identify the relevant account or transaction.

For your protection, we may request reasonable verification of your identity or authority before responding. Do not send passwords, UPI PINs, full card numbers or other sensitive authentication information by email.

We will respond within the time period required by applicable law. Some requests may be limited where we must retain information for tax, accounting, fraud prevention, legal claims or other lawful purposes.

You may also have the right to nominate another individual to exercise certain rights on your behalf, where provided by applicable law.

14. Marketing Communications

We may send promotional emails or other marketing communications where permitted by law and, where required, with your consent.

You may unsubscribe using the link provided in a marketing email, where available, or contact support@offerboxa.com.

Unsubscribing from marketing will not necessarily stop essential transactional messages, such as order confirmations, payment updates, delivery notifications, security notices or responses to your support requests.

We will honour applicable opt-out requirements and maintain reasonable records of marketing preferences.

15. Children’s Privacy

Our online store is intended for general consumers and is not knowingly designed to solicit personal information directly from children in violation of applicable law.

Where applicable law requires verifiable parental consent or other safeguards for processing children’s personal data, we will comply with those requirements to the extent applicable to our services.

If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact support@offerboxa.com so that we can review the matter and take appropriate action.

16. International Processing

Some of our hosting, email, payment, analytics, advertising or other service providers may process information on servers located outside your state or country.

Where personal information is processed or transferred across borders, we will comply with applicable legal restrictions, government requirements and any safeguards required by law.

The locations and transfer arrangements may vary according to the providers and services we use.

17. Grievances and Privacy Complaints

If you have questions, concerns or complaints about this Policy or our handling of personal information, contact:

OfferBoxa Privacy and Grievance Contact

Website: https://offerboxa.com
Brand Name: OfferBoxa
Business / Trade Name: The Arksoft
Business Structure: Sole Proprietorship
Email: support@offerboxa.com
Business Address: E 253, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab, India

Grievance Officer: The proprietor of The Arksoft
Grievance Contact Email: support@offerboxa.com

We will review and address complaints within the applicable legal time limits. Where a particular law requires a separate grievance officer or complaint procedure, we will follow the applicable requirements.

Nothing in this Policy limits your right to approach a competent authority or exercise any legal remedy available to you.

18. Changes to This Privacy Policy

We may update this Policy to reflect changes in our website, products, service providers, legal obligations or data practices.

The revised Policy will be published on this page with an updated revision date. Where required by law, we will provide notice or obtain fresh consent before implementing material changes.

You should review this page periodically. Changes will apply from the effective date stated in the revised Policy, subject to applicable law.

19. Contact Us

For privacy questions, data requests or concerns about this Policy, contact:

OfferBoxa

Website: https://offerboxa.com

Email: support@offerboxa.com

Brand Name: OfferBoxa

Business / Trade Name: The Arksoft

Business Structure: Sole Proprietorship

Business Address: E 253, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab, India