Cancellation Policy
Last Updated: 21 October 2026
At OfferBoxa, we aim to provide a smooth and reliable shopping experience. As a growing online store, some products may be prepared, printed, assembled, or manufactured after an order is placed. We therefore follow the cancellation process outlined below to manage orders, production, packaging, and shipping efficiently.
By placing an order on https://offerboxa.com, you acknowledge that you have read this Cancellation Policy. This policy must be read together with our Terms & Conditions, Shipping Policy, and Returns & Refunds Policy.
1. Order Cancellation by the Customer
If you wish to cancel an order, please contact us as soon as possible at support@offerboxa.com.
Your cancellation request should include:
- Your order number.
- The email address or phone number used when placing the order.
- A clear request to cancel the order.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation depends on the current order status and whether processing, production, packaging, or dispatch has already started.
We will review your request and confirm the outcome by email or another appropriate communication method.
2. Cancellation Before Order Processing
If your order has not yet entered processing or production, you may request cancellation.
Where we approve the cancellation, we will cancel the order and arrange a refund of the amount paid, subject to applicable law and the payment provider’s procedures.
Our standard order processing time is generally 1–3 business days, but processing may begin sooner depending on the product and operational requirements. Please contact us promptly if you wish to cancel.
3. Cancellation After Processing or Production Has Started
Some OfferBoxa products, including photo frames, printed products, decorative items, and personalized products, may be prepared or manufactured after an order is received.
Once an order has entered production, printing, assembly, customization, packaging, or another fulfilment stage, cancellation may no longer be possible or may be subject to additional limitations permitted by law.
This is because work may already have been completed, materials may have been used, or the product may have been prepared specifically for your order.
We will assess each request based on the actual stage of fulfilment and the circumstances of the order. We will not apply a cancellation restriction where doing so would unlawfully deny a customer’s rights.
4. Personalized and Made-to-Order Products
Products customized according to customer-provided names, photographs, text, designs, dimensions, or other specifications may not be suitable for resale to another customer.
For such products, cancellation requests made after customization or production has started may be declined where the restriction is clearly disclosed and legally permitted.
Customers are responsible for carefully reviewing the customization details they submit, including spelling, photographs, dimensions, and other specifications.
If we make an error, supply a defective product, deliver an incorrect item, or provide a product materially different from the agreed specifications, the customer may be entitled to an appropriate remedy under applicable law. The personalized nature of a product does not remove those rights.
5. Cancellation After Dispatch
Once an order has been handed over to a courier or dispatched for delivery, it generally cannot be cancelled through the ordinary pre-dispatch cancellation process.
If you no longer wish to keep a dispatched order, please contact us. We will explain the available options under our Shipping Policy and Returns & Refunds Policy.
Refusing delivery or failing to accept a shipment does not automatically qualify as an approved cancellation or refund. Any refund or other remedy will depend on the circumstances, applicable policy, and applicable law.
We may recover legitimate, disclosed costs only where recovery is legally permitted. We will not impose an unlawful penalty or use shipping charges to defeat a customer’s statutory rights.
6. Orders Already Delivered
An order that has already been delivered cannot normally be cancelled as an undelivered order.
If you wish to return a delivered product, please refer to our Returns & Refunds Policy. That policy explains how we handle eligible returns, damaged or defective items, incorrect products, and refund requests.
Nothing in this Cancellation Policy limits remedies available under applicable consumer law.
7. Refunds for Approved Cancellations
If a cancellation is approved and a refund is due, we will initiate the refund to the original payment method wherever practicable.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.
We will provide relevant confirmation when the refund is initiated, where available. If the refund has not appeared within the timeframe communicated by the payment provider, please contact us so that we can help investigate.
No refund will be issued for an order that has not been paid for, except where a payment has been collected or another refund is legally due.
8. Cancellation Due to Payment or Order Errors
If a payment fails, is duplicated, remains unconfirmed, or appears to have been processed incorrectly, please contact us with your order details and available transaction reference.
We will review the payment status before taking action. A payment shown as pending by a bank or payment provider may not represent a completed payment received by us.
If we receive duplicate payment for the same order, we will investigate and arrange the appropriate refund for any confirmed excess payment.
If an order is accidentally submitted more than once, please contact us immediately. We will review whether the duplicate order can be cancelled before fulfilment progresses.
9. Cancellation by OfferBoxa
In certain circumstances, we may need to cancel an order, including where:
- A product becomes unavailable and cannot reasonably be supplied.
- A genuine listing, pricing, or inventory error affects the order.
- Delivery to the supplied address is not reasonably possible.
- A payment cannot be verified or is declined by the payment provider.
- There is a reasonable and lawful concern regarding fraud, unauthorized payment, or misuse.
- An unexpected operational issue prevents fulfilment.
Where we cancel an order after receiving payment, we will notify the customer and arrange the refund or other remedy required by applicable law.
We will not use this section to cancel accepted orders arbitrarily or avoid our legal obligations.
10. Changes to an Existing Order
If you need to change a product, quantity, delivery address, contact number, or customization detail, contact us as soon as possible.
We will try to accommodate the change if the order has not progressed too far in processing or production. Changes are not guaranteed once production, packaging, or dispatch has begun.
An approved change may affect the price, processing time, or estimated delivery date. We will communicate any material change before proceeding where appropriate.
11. Non-Cancellable Requests and Consumer Rights
Any limitation on customer-requested cancellations must be consistent with applicable law and clearly communicated before purchase where required.
Nothing in this policy excludes or restricts a customer’s rights relating to defective, damaged, incorrect, unsafe, or materially misdescribed products, non-delivery, or any other circumstances in which applicable law provides a cancellation, refund, replacement, or other remedy.
If a mandatory legal right conflicts with a provision of this policy, the applicable law will prevail.
12. How to Request a Cancellation
To request cancellation or ask about an order, contact:
OfferBoxa — Customer Support
Business/Trade Name: The Arksoft
Email: support@offerboxa.com
Website: https://offerboxa.com
Business Address: E 253, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab, India
Please include your order number and submit your request as soon as possible. We will review the order status and respond with the available options.
13. Changes to This Policy
We may update this Cancellation Policy from time to time to reflect changes in our products, fulfilment processes, business operations, or applicable legal requirements.
The latest version will be published on this page with its updated revision date. Changes will not remove rights that customers have already acquired or apply retroactively where prohibited by law.
14. Contact Us
If you have questions about this Cancellation Policy, please contact support@offerboxa.com.
Thank you for shopping with OfferBoxa. We appreciate your support as we grow our business and remain committed to handling orders and cancellation requests fairly and transparently.